Neo Dialer blog
Notes from the people building it
How the platform works underneath, and the decisions behind it. Written by the team, about the product — not industry think-pieces.
AI & Automation
How AI Voice Agents Actually Work in Neo Dialer
The speech-to-language-to-voice pipeline, why it runs next to Asterisk, and the turn-taking details that decide whether a caller tolerates talking to it.
The Neo Dialer teamAugust 12, 20267 min read
Technical
What "Bring Your Own Trunk" Actually Changes
BYOT is usually sold as a discount. The more interesting effects are on lock-in, routing control and what happens when you want to leave.
The Neo Dialer teamAugust 5, 20266 min read
Best Practices
Choosing a Dialing Mode Without Getting Yourself in Trouble
Preview, power, progressive and predictive. What each actually does, why predictive is not simply the fastest option, and how to decide.
July 22, 20266 min read
ReadAnalytics
How Neo Dialer Counts Calls — and Why Your Numbers May Drop
Talk time from answer, outcomes decided by the media server, and reconciliation. Three decisions that make our reporting more conservative than some dialers.
July 8, 20265 min read
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