Neo Dialer Documentation
How the platform actually works — setting up a trunk, running campaigns, routing inbound calls, deploying AI voice agents, and building on the API.
Quick Start
From a new tenant to your first connected call.
SIP Trunk Setup
Connect the carrier you already have.
Campaigns
Lists, dialing modes, calling windows and retries.
AI Voice Agents
Autonomous calling, and what it can do mid-call.
Analytics
Dashboards, and how the platform counts what it counts.
API Reference
Authentication, endpoints and signed webhooks.
Before you start
Neo Dialer is a multi-tenant calling platform built around bring your own trunk: you connect a SIP trunk you already hold, keep the carrier relationship and the rates you negotiated, and pay for the dialer rather than for minutes.
What you need
- A Neo Dialer tenant — created for you during onboarding
- A SIP trunk from any carrier speaking standard SIP, or a platform-provided trunk if you would rather not run your own
- Either SIP credentials, or the ability to add our media servers to your carrier's IP allowlist
- At least one number you are authorised to present as caller ID
The shortest path to a call
- Connect your trunk — Admin → Telephony → SIP Trunks. Provisioned into Asterisk on save, no separate deploy
- Add your number — Admin → Telephony → Phone Numbers
- Add your users — Admin → Administration → Users, with the narrowest role that lets them work
- Create a campaign — from scratch or from one of thirteen industry templates, with a CSV of contacts
- Test it against one number before pointing it at the list
- Dial — agents work in the browser, nothing to install
Step by step, with the detail: Quick Start.