White-Label & Multi-Tenancy
Running Neo Dialer as your own product, for your own customers.
Multi-tenancy is the foundation of the platform rather than a feature layered on it. If you resell calling services, the Platform Admin view is your console.
What you get
- Your own tenants. Create, configure and support them from one console.
- Your branding. Custom domain and branding, so your customers see your
product.
- Per-tenant plans and entitlements. Set what each tenant can do and what
their limits are.
- Rate cards. Cost and revenue rates, so margin is visible rather than
reconstructed from invoices.
- Your own media servers. Provision additional servers from the console, with
a one-time join token and a prefilled configuration.
Tenant management
Platform → Tenants. Each tenant is fully isolated at the data layer. Creating one sets up its organisation, its first admin user, and its subscription.
Platform → Plans and Platform → Entitlements define what plans exist and what each unlocks. Entitlements are checked server-side, so a tenant cannot reach a feature they are not entitled to by manipulating the client.
Supporting your tenants
Support access happens through an explicit impersonation flow. It is written to the audit log every time, and the application shows a persistent banner for the duration so nobody is unclear about what is happening.
This is the only way platform staff reach tenant data. There is no back door that skips the log.
Billing and margin
Platform → Cost Rates records what the platform costs you — carrier, AI providers, storage. Platform → Revenue Rates records what you charge. Platform → Cost Deck puts the two together.
Media servers
Platform → Media Servers. Provisioning generates a one-time join token and a prefilled configuration file for the new server. The server registers itself, and the platform then dispatches calls to the least-loaded enabled server.
Trunks are provisioned per media server, and a call is always handled by the server that owns the endpoint it originated from.
Platform operations
Platform → Ops and Platform → SIP Security cover the operational side: call and system health, and the SIP attack monitor that automatically blocks sources crossing the configured threshold.
Platform → Smoke Test runs an end-to-end check against the platform, which is worth doing after any infrastructure change.
Getting started
White-label is an Enterprise-tier engagement, quoted per deployment. Contact us with the number of tenants you expect and whether you want to run your own media servers.
Something here wrong or missing? Tell us — these pages describe the platform as it actually behaves, so a mismatch is a bug we want to know about.